Joey Willhite: Improving Efficiency

Project Manager

Bellweather Construction, Philadelphia

Age 32

Joey is all about dreaming up better systems to improve efficiency. Careful planning for projects and taking care of process details early ensures that work gets done faster and more accurately, within the spirit of turning customers into fans.

While there are many examples of his innovations, two are real standouts. Bellweather’s work orders weren’t always clear, which lead to confusion and delays. Joey spearheaded a policy to write more detailed estimates and get them reviewed by the sales and project managers before delivering to the client. This clarified the scope of work for everyone. He also developed two dashboards, one for marketing and one for accounting, that allow for instant recognition of any issue.

The marketing dashboard consolidates information from a number of systems and looks at lead sources, close ratios, and data from each salesperson. On the accounting side, one glance now shows job costs and profitability in a easy-to-read format.

To keep the company connected to customers after project completion, Joey implemented a handyman service exclusively for past clients.

In five years, Joey’s efforts have increased annual revenue from $350,000 to $1,500,000 and the average job size from $12,000 to $46,000. His systems take care of the details so that Bellweather Construction can provide the best care for its customers.

Read more about the 2015 Professional Remodeler 40 Under 40 awardees.

Streamlined, improved systems hold the key to improved efficiency, resulting in better work done faster