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Sharon O'Malley

Sharon O’Malley has covered the home building and remodeling industries for 20 years. She is based in College Park, Md., where she is a member of the adjunct faculty at the University of Maryland’s Philip Merrill College of Journalism. 

customer satisfaction surveys are important for any professional remodeler to do

9 Tips for Customer-Satisfaction Survey Success

A couple of years ago during a growth spurt, the managers of Custom Design & Construction realized that the company’s design department was stretched too thin. The clue: Otherwise...
July 7, 2017
mildew resistant paint

Super-Powered Paints Take on Bacteria, Odors, and Mildew

The latest generation of interior paints focuses on indoor air quality. “We’re kind of entering a renaissance period for paints right now,” says Chris Connelly, director of brand...
May 16, 2016
Contractor Nation survey looks at what factors influence homeowners in their choice of a remodeler.

How Homeowners Choose a Remodeling Company

Photo, above: Anne Gummerson Photography; all chart data courtesy “Contractor Consumer Research” report from Contractor NationJeb Breithaupt had high hopes for his website...
Jan. 17, 2016