Matt Sciacca

New Jersey Siding & Windows, Randolph, N.J.

Age: 39

Best Advice: Be honest and humble. Don’t be afraid to say, “We’re sorry. Our mistake. We’ll fix that.” 

Communication Trend Watch: These days, people don’t want to talk on the phone, even if you call them seconds after they request additional information about an install. We’ve introduced a text program to better respond to our clients. We confirm appointments over text and have found, as expected, our response times have improved.