For owners running successful remodeling companies, consider the following as an introductory road map to diversifying and solidifying your personal finances. For those struggling to run a successful company, consider what you're missing and use that k...

Before its annual 'state of the company' meeting, Dave Olejniczak, production manager for Repp Construction in Orchard Park, N.Y., helped organized a Mission Impossible-like game to help introduce concepts of company culture, the main topic of the meet...

A spacious, cool, comfortable area for outside entertaining ranked near the top of the wish list for Lonny Rutherford and Marilyn Mobley. Perched on a large lot with a panoramic view of the city, their home had a small patio and a yard with a handful o...

The mantra at Plekkenpol Builders is that customer service means each customer feels like he or she is the most important customer. To this end, the company insists that employees communicate with clients daily and are on call 24 hours a day, seven day...

For David and Ann Rodrigues, president and vice president of David & Goliath Builders, the project that launched their remodeling division had to be featured in the local home improvement showcase and had to really demonstrate the company's craftsmansh...

When a home is built on a steep hill, getting materials from the front of the house into a walk-out basement can be a challenge. Before even starting this project, Custom Basements Inc. had to extend the deck and build a stairway up to the driveway.

Customer survey scores from five top remodeling firms prove it's possible.

Without the customer present to ask questions and voice concerns, Teakwood employees look to each other to be sounding boards for ensuring that projects are produced with the highest level of customer service possible.

Settling with an insurance company on restoration costs took 20 months longer than rebuilding the home.

Unlike most remodeling companies, Bowa Builders has a department dedicated solely to customer service.