Home Improvement
Home Improvement
The Top Customer Expectations Contractors Must Meet in 2024
Hint: There are two vital things customers today expect that they didn't always think about
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Business Coach Cited in Attorney General Lawsuit Against Contractor
A New England contractor faces a civil suit alleging his company’s growth was tied to a business coach with a model that “encourages fraud"
Sales — Home Improvement
How to Stop Selling and Start Closing Sales
One of the biggest mistakes a salesperson can make is viewing the sales process as a one-sided transaction
Home Improvement
Home Improvement Success: Luck, Hard Work, or Who You Know?
Even the most brilliant marketing mind could see fewer opportunities due to lack of networking
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20-Year-Old Decks: Repair or Replace?
Deck builders balance potential liability against the budget-conscious homeowner’s desire for just a repair
Should You Hire an Ex-Offender?
The benefits of hiring someone with a criminal record can outweigh the risks
Feeling Super Fried? Contractors at High Risk for Burnout
Small-business burnout is common, and the contracting business is especially vulnerable
Ways to Make Roof Repair Pay
For some roofing companies, 'customer for life' starts with a timely repair
Who Is Liable for Injured Subcontractors?
Medical treatment and lost wages ... When someone working on a roof falls and is injured, there's a price to pay
Roofing Warranties: Straightening Out the Confusion
The term ‘warranty’ may be used quite a bit in a roofing sale, but do homeowners actually understand what’s meant by it?
Wanted (Desperately): Great Installers
Once a job taken for granted, the window installer today is seen as key to the operation
Keeping Honest People Honest
Small businesses are hit more frequently by embezzlement, and often with more serious consequences
But You Said the Price Was ...
Regular and sometimes steep increases in the cost of materials are a fact of life in residential construction. Too bad homeowners don’t know it.