Home Improvement

Forget Ride Alongs - 100x Your Sales Coaching with Rillavoice

June 14, 2023
2 min read

Rillavoice is the leading speech analytics software for the home improvement industry. 

When sales reps go into homes to talk with homeowners, they use the Rillavoice Mobile app to record their conversations from their phones or tablets. 

Rillavoice then uses AI to automatically transcribe, analyze, and give reps feedback on how to improve their sales. 

And to allow their sales managers to do virtual ridaelongs that are 100x faster, better, and cheaper than traditional ride reviews. 

The top contractors in the country are using Rillavoice to help their sales managers save dozens of hours a month, and increase their visibility by 20 to 30 times. 

Rillavoice analyzes how the top performers in a sales team talk, and what they say, so contractors can replicate these winning conversational patterns across the entire team. 

Rillavoice analyzes metrics like talk ratio - how much a rep talks vs the customer, interactivity - how much back and forth there is in a conversation, and it uses Natural Language Understanding to detect if sales reps are following a particular section of a sales process or not. 

“It’s like listening to a podcast” said Nathan Snyder, Director of Sales at Kitchen Saver Maryland. “It’s given us a new light on the way we look at sales. Now, we can finally watch that game film. After only one month of using Rilla, our conversion rate went up 35%, and our average ticket went up by 17%. It saves managers time, and gets our reps up to speed faster” 

“Rilla is allowing the industry to change the way they coach their reps” said Sebastian Jimenez Bienen, CEO of Rillavoice. “Over the last few decades, contractors have changed the products they sell, they’ve changed their marketing, their SEO tactics, their call center, their operations, their sales process, they’ve changed everything. The only thing that hasn’t changed is the way they coach their sales people. That has stayed the same. If a rep needs help, he needs a sales manager to go out with them to the appointment. That’s the way it’s been for 40 years. Today what we’re bringing forward is a way to revolutionize the way we coach and manage our sales people. And make it based on real data, not intuitions.”

 

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