How do you measure how satisfied your customer is and then create goals around it? You need a new measurement.

Success is often a product of reducing pain or unhappiness more than creating it.

Remodelers are losing projects to uncertified contractors under the higher costs of LRRP rules, survey says

Remodeling sentiment rose to the highest level in five years, according to the National Association of Home Builders' (NAHB) Remodeling Market Index (RMI) for the fourth quarter of 2011.

While final numbers have not been released, IHS Global Insight predicts that home improvement spending rose 3.3 percent overall in 2011, according to a Wall Street Journal report.

Thank you for your interest in the February 16 Long Island Professional Remodeler night. This year's event will be held at the Crest Hollow Country…

Thank you for your interest in the February 16 Long Island Professional Remodeler night. This year's event will be held at the Crest Hollow Country…

Thank you for your interest in the February 16 Long Island Professional Remodeler night. This year's event will be held at the Crest Hollow Country…

Thank you for your interest in the February 16 Long Island Professional Remodeler night. This year's event will be held at the Crest Hollow Country…

After a slow start, home improvement spending is expected to trend up later this year, according to the latest Leading Indicator of Remodeling Activity (LIRA).