The construction industry dramatically impacts the environment, with buildings consuming 17 percent of the world’s fresh water, 25 percent of its…

Lots of matrimony talk lately. From the saccharin sweet royal wedding to the much publicized split between J’Lo and Marc Anthony - some marriages are…

A discussion erupted this month on the LeanBuilding Group on Linked In about how do you define value to the customer? One of our members was…

I took a detour the last two years in my consulting career in residential home building by leading one of the largest real estate brokerage firms in…

We just caught wind of some big news on the customer satisfaction front: J.D. Power and Associates has canceled its 2011 U.S. New-Home Builder…

It might not be exciting, it might be work, but a key to a successful builder and home is a strong set of Scopes of Work. Scopes ensure clear…

I am not a car nor am I a piece of meat, so please don’t service or process me, I am a customer! But those terms and attitudes still exist. I…

Twenty years ago, there was a project in Denver where the foundations began moving, to the point that several new homes had to be taken completely…

Plans, plans, plans, it’s sometimes difficult to know what they should include and what they shouldn’t. After spending the last two years with Scott…

How well are your values, policies and strategic drivers deployed within your organization? To consider this let use quality management as an example…