PR December 2004

How many remodelers does it take to change a light bulb? At David and Ellyn Robbins's Highland Park, Ill., house it takes one — a multi-skilled carpenter, namely Bob Stone, CLC, who has 32 years of remodeling experience. Why? For one thing, the ceiling in the Robbins's entry is 20 feet high, and climbing a stepladder to change the bulb up there is beyond what the Robbinses are comfortable...

These custom-engineered structural concrete insulating panels for floors, rooftops, interior and exterior walls have a 45-degree welded-wire truss design. They provide R-40 insulating performance and sound co-efficient protection of STC 50+. The Green Sandwich Panels are made of 40 percent recycled material by weight, 60 percent by volume.

With "indoor air quality" and "energy efficiency" becoming household terms for many homeowners, it pays even for remodelers outside of environmentally conscious markets to understand what green remodeling is and how to do it. In their new book, Green Remodeling: Changing the World, One Room at a Time (New Society Publishers), authors David Johnston and Kim Master explain the basics of building ...

Pella's Vivid View window screens are virtually invisible, so the view to the outside is crisp and clear. The windows allow up to 50 percent more natural light and provide up to three times the airflow. Backed by a 5-year transferable warranty against chalking, fading, hazing and corrosion, the windows can be cleaned by simply hosing them off with water.

Earlier this year, NARI released the results of its Homeowner Remodeling Survey, based on phone interviews with 602 homeowners who had hired a remodeler or done their own remodeling in the last five years. Highlights follow. Why they remodel: Updating the home to their taste was very important to more than 70 percent of respondents, while fitting the needs of their family was cited by more than...

Superior customer service is the number one way remodelers can (and should) differentiate themselves from inferior competition. In the ongoing battle for customers' trust and — ultimately — referrals, remodelers must distinguish themselves in everything from quality of materials and workmanship to the professionalism of sales personnel and work crews.

"Whatever it takes." That's the mantra that Kevin Franklin, co-owner of Consolidated Construction Group, and his employees repeat time and again. How does the St.Louis-based company make customers happy? How do they complete projects on time? How do they keep job sites spotless? Simple. They do whatever it takes.

Though Boardwalk Builders works mostly on second homes in the resort town of Rehoboth Beach, Delaware, the company makes their customers' happiness first priority. As proof, the company ranked above benchmark averages in the 2004 NRS Homeowner Satisfaction Awards. Number of walk-through items identified for correction: When asked how Boardwalk limited the number of punch list items, president P...

The owners of this home originally intended to do a relatively minor remodeling of the dated basement, a 1,600-square-foot space with poor lighting and low, beamed ceilings. But when Prestige Custom Builders began the remodel, the company discovered that the foundation was cracking, leaking and inadequate, says president Jeff Santerre.

Designed by Sieger Design, Dornbracht's new MEM faucet collection features wall- and counter-mount faucets, matching shower and tub faucets and accessories for a fully-coordinated bathroom. The line's signature feature is the wide, flat design of its spout. The units are not equipped with conventional aerators; instead they are designed to provide the most natural water possible.