Normandy Remodeling Recognized for Seventh Customer Service Award

Normandy Remodeling, a Chicagoland remodeling firm, was awarded a 2014 Guildmaster Award for exceptional customer service. GuildQuality, an independent customer satisfaction surveying company, has powered the Guildmaster Award since 2005 to celebrate service excellence in the building, remodeling, contracting, and home services professions.

Normandy Remodeling was selected as one of the over 200 North American builders, remodelers, developers, and contractors recognized by GuildQuality for their superior delivery of customer care. Normandy has received the Guildmaster Award annually since 2008, making this year’s award the seventh consecutive honor conferred by GuildQuality.

Over the past few months, GuildQuality reviewed numerous survey responses submitted by customers of Guildmaster candidates. In granting awards, GuildQuality considers two primary metrics for each candidate: the percentage of customers who would recommend and the percentage of customers who responded. Normandy Remodeling achieved a recommendation rate greater than 90 percent from their customers, who were surveyed through GuildQuality.

“Normandy Remodeling Designers are continuously exposed to cutting edge products, trends and solutions that they infuse into their designs, making their work stand apart from any other project.” says Normandy Principal Andy Wells. “The commitment the entire Normandy team has for our clients is proven time and time again, as we guide homeowners through their remodeling experience from start to finish.  These unique qualities and the emphasis we place on building customer relationships has been a top priority for over 35 years, and has been the primary reason for such success.”

For more on the 2014 Guildmaster Award and qualifications, visit www.guildquality.com/guildmaster/. PR