I’m always looking for ways to surprise my employees with a bonus. Recently I came up with a program that I think is a great idea for motivating staff. (They don’t know about it yet.)
Here’s how it will work: At the end of each project, I’ll email the homeowner with a list of the team members who worked on the project. (My whole staff is in-house, so subcontractors aren’t part of this program.) The email will explain that I’ve implemented a client-based recognition program and ask the homeowner who on our staff went above and beyond to make a difference in the remodeling experience.
For each project, one person will be selected and he or she will receive an award and cash bonus. The size of the bonus depends on the size of the project. I’ve given unexpected bonuses in the past, but the recognition doesn’t carry as much meaning or value as when it comes from a client. The employees won’t ever know when the award is coming, and it should provide an incentive for them to strive to do better. For example, if the same person wins across multiple projects, then that should motivate others to compete and step up their game.
I plan to give out the award and bonus during one of our regular staff meetings, with an announcement of which staff member won and some details about the project and what the client had to say about the employee’s performance. The winner will be congratulated on our Facebook page as well.
To get started, I emailed all of our clients over the past six months. I’m happy to say that some are having a hard time deciding which employee to pick. (There’s an issue there, since I only want to award one person per project, but I’m working on ways to make it fair.)
There’s nothing better than a compliment or gift when you least expect it, and I think this will be a great morale booster.
---
Melinda Dzinic is president of Euro Design Build Remodel, in Dallas. She is active in numerous professional associations and has won a variety of industry awards for her designs.
At Euro Design Build Remodel, a new service-based system for awarding staff provides incentive and recognition
Add new comment
Related Stories
Peppermill Finish
The Neal’s Way Means Putting People First
For Neal’s Design Remodel, company culture is more than values on a wall. It’s everything.
Selling Your Company to Your Team
From company valuation to terms of the transfer, here’s a look at how three different remodelers made the deal work
Pro Remodeler’s 2024 Pinnacle Experience Reaches New Heights
The sold-out event covered leadership, lead gen, sales, and technology
Brian Gottlieb Receives Remodeling Mastery Award
Presented by industry icon, Mark Richardson, the award celebrated Gottlieb’s extraordinary impact on remodeling
What's Beyond the Hammer?
Working with Brian Gottlieb on the book Beyond the Hammer provided a masterclass on how to build an aligned team
How to Eliminate Boring, Languishing Meetings
Leff Design Build ensures maximum productivity and efficiency through these straightforward methods
5 Counterintuitive Strategies to Improve Your Business
Follow these strategies to inspire employees, instill trust, and beat the competition
Couple Act As Much More Than General Contractors
How LBR Partners uplifts and educates their Spanish-speaking trade partners
Artificial Intelligence Meets Design
An architect looks at the pitfalls of using technology to take over human design tasks