Turn complaints into an opportunity to improve the client’s perception of your company. In the book 301 Great Management Ideas, John Wirth, president of Woodworker’s Supply (Albuquerque...
Related Information Customer Service Survey (.pdf file) Gregory A. Miedema, CGR, president of Dakota Builders Inc. (Tucson, Ariz.), is adamant that customer satisfaction comes...
The basis of the New England Classic product line is a modular stile and rail system with various panel inserts made from veneered hardwood over an MDF substrate. It is pre-designed...
Replacing the Model Energy Code, the International Energy Conservation Code is being strictly enforced. By Jan. 10, 2003, all states are required to certify to the Department ...
Miscommunication leads to uncertainty and unfulfilled expectations, obstacles on the path to success. Understanding that communication is a skill to be learned and improved is...
The basement division of Alure Home Improvement, East Meadow, N.Y., is a franchise of Owens Corning Basement Finishing Systems, and manager Mike Kuplicki is always looking for...
As a remodeler, you undoubtedly have favorite tools that you use frequently in your business, as well as knowledge about others that you have less occasion to haul out. But the...
It’s inevitable: The time will come when a product specified in the plans is not available or is out of stock, and you need to substitute a lesser-known product. Or you want to...
The family of international building codes released by the International Code Council last year has turned out to be pretty popular. According to Roy Fewell, vice president of...
Between new codes and new employees, your crews likely will have code questions. If a current code book is on site, they are more likely to look up the answer instead of working...
Kim SweetIt’s a tricky intersection to navigate, the crossing of human needs and business demands. In remodeling, as in other service-driven industries, we have to do it...