Of all the people who help form the public's opinion of a remodeling company, perhaps the single most important is the salesperson. The salesperson creates the agreement under which everyone — the bricklayer, the plumber, the installer, the office manager, the production manager — performs.

Find and Use a Good Lawyer "In today's climate, it is extremely important to have relationships with professionals in place before you need their services," says Paul Winans, CR, president of Winans Construction Inc. in Oakland, Calif. "You don't want to have a problem with a client that forces you to meet a lawyer for the first time.

Like a shy child, this 1926 bungalow peeked out from behind a fence and overgrown landscaping. Even the front door was hidden from view, located at a perpendicular angle to the street. A low roof and shaded front porch further obscured the front elevation. The objective was to create a more inviting entry to the home, making it more appealing and visible.

The owners of this suburban home had made a firm decision: They wanted to stay on their coveted riverfront property without tearing down and starting from scratch. Empty nesters with an elderly parent in residence, the owners sought both to update their home and to create an environment that would meet their needs long after retirement.

Lending has been part of the Custom Design & Construction business model since its inception in 1986. A big part, in fact — not only do the majority of the Los Angeles firm's clients finance their projects, 70 percent of them do so through the residential remodeling company's in-house financing arm, Custom Funding.

Some remodelers insist the lead carpenter system is the only way to maintain quality control and customer satisfaction. A lead stays on one project for its duration, doing most of the work himself and communicating directly with the homeowner. Others prefer to use a project manager to handle communication and logistics, outsourcing most labor.

Tim Lassiter, owner of 8-year-old design/build firm Houston Remodeling, runs a low-overhead, low-headcount business that employs just himself, a salesperson and an office manager. Yet the company typically has seven or eight projects, usually large additions, in progress simultaneously. With few in-house bodies to throw at an emergency, advance planning and elimination of predictable emergencie...

Words to Live By Remodeling contractors should understand the following terms as used in OSHA regulations: Competent person means one who is capable of identifying existing and predictable hazards in the surroundings or working conditions that are unsanitary, hazardous or dangerous to employees, and who has authorization to take prompt corrective measures to eliminate them.

It's tough enough to remodel a kitchen built in the 20th century, but try working on one that's gone through three centuries of updating. That was the challenge put to HomeTech Renovations Inc. of Lansdale, Pa. Originally a three-story log cabin built in 1722, the Del Viscio's center hall colonial in nearby Villanova had seen a number of renovations through the centuries, including a plaster-co...