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How to Measure Customer Satisfaction

Start tracking the metric your business can’t live without in 2019 and beyond 

How To Build Rot-Resistant Deck Beams

Built-up deck beams create seams that collect water and inhibit drying. Using spacers between 2-bys creates an airspace that promotes drainage and speeds drying.

Andre Pollard

Project Manager Marrokal Design & Remodeling, San Diego, Calif. Age: 35 Project Trend Watch: We’ve seen projects continually grow in size over…

Ben Bogie

Lead Carpenter Kolbert Building, Portland, Maine Age: 36 Energy Trend Watch: We’re seeing an even deeper focus from homeowners on not only reducing…

Neil Bubel

Project Manager Traver Construction, Dallas, Texas Age: 33 Professional Challenge: We’re in the process of transitioning company ownership from the…

Elena Eskandari

Designer/Interior Specialist CASE Architects & Remodelers, Falls Church, Va. Age: 39 Kitchen Trend Watch: We still do white kitchens, because we…

Melissa Isbell

K&B Designer, Selections Coordinator Mosaic Design + Build, Atlanta, Ga. Age: 30 Where We’re Innovating: We have a protocol for caring for our…

Alex Patsavas

Architectural Designer Normandy Remodeling, Hinsdale, Ill. (Chicagoland) Age: 37 Where We’re Innovating: Communication with our customers has always…

Ashley West

Interior Designer Hatchett Design Remodel, Virginia Beach, Va. Age: 35 Professional Challenge: Price increases across the board on materials such as…

Nick Boka

Designer Anthony Slabaugh Remodeling & Design, Stow, Ohio Age: 31 Best Product: Recently, we began offering large porcelain slabs for bathrooms…
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