Why bother naming your houses? It would be a whole lot easier and more efficient to identify your homes by their square footage. It could be argued…

Process improvement can often be received with impatience and inflated expectations of its impact. One of the regular problems is that a particular…

Let me be straight - I am anti-Net Promoting Index (NPI) in the home building industry and this is why...When I was a manager/leader/owner of a…

Everybody loves a little extra Garage space. Custom home clients are requesting anywhere from three to six car Garages on a fairly regular basis.…

Often managers set goals for employees such as a minimum number of units to be produced each week and once this is achieved on a regular basis, then…

For the second week in a row I am featuring a skinny plan. What gives? Well I suppose as spring is approaching I am thinking of my own skinny plan;…

Looking at this topic, I am reminded of my days as a security system salesperson.  The sales pitch for a door-to-door salesperson is safety and…

Checklists and audits may be one of the most basic approaches to quality but they frequently lead to problems of accurate data collection. A common…

I often wondered why a consulting friend of mine wrote of his miserable air travel experiences, and now I get it.   The airline industry, with its …

NHQ Award winning builder, NHQA Judge and consultant Tom Gillespie has developed a set of process diagrams that provide an overview of the intent…