Chances are, you’ve never heard of Tony Fadell. But I would bet a very large sum of money (okay, $100) that you’ve heard of his most notable creation…

Some customers can be “impossible to please” (IP), but keep in mind, when open to the public, a home building company is exposed to all personalities…

“Management has to give direction to the institution it manages. It has to think through the institution’s mission, has to set its objectives and has…

While both open cell and closed cell spray foam insulation are proven and effective commercial solutions, each product has its own unique set of…

One of Demings ‘Seven Deadly Diseases’ is ‘The Emphasis on Short-Term Profits’ and therefore on short term thinking. Despite the lessons of the…

Here is a simple exercise to help you reflect on your leadership. Make two lists.  One is headed, ‘leadership I respected and valued’, the other will…

Many experts have said that it is unreasonable for a company’s leadership to expect their employees to take better care of their customers, than the…

“The overall purpose of a site visit is to reveal the truth about the organization and provide a thorough assessment.” Brown, Baldrige Award Winning…

Professional Builder recently held a survey, and to quote Editor-in-Chief Dave Barista: "When it comes to selecting exterior design features and…

The ACORN test is an easy to remember way to evaluate the charter of an improvement project. A  Accomplishment. Does the goal actually focus on…